I used this company for the first time in an AOG situation and was dealing with Richard. I was promised the part would be turned around in 3 day (a bit long for an AOG), well a week after the part should have been returned. They are not answering my call, calling me back or replying to my email. Turns out they never received the parts to repair my unit and thought it was acceptable to not follow up or source parts elsewhere.
Very poor customer service! Very rude, will never use them again.