After my beautiful longhaired cat took a two week adventure away from home she was returned to me with her belly so full of mats that you could see it was painful for her to walk. I called and asked if they could get her in that day. They told me that they were booked right up but of I dropped her off they could get her done between appointments. When I picked her up soon after she was all cleaned up and they were so good at making her feel comfortable and calm as she was still nervous from her adventure. They are great professionals that care about your animals as if they were there own. I wouldn't even think of going anywhere else.