As Canada’s leading integrated freight, parcel and logistics solutions provider, we have built one of Canada’s most extensive transportation and logistics networks and supporting infrastructure. The advantages of this size and scale benefit our customers, with more facilities in more regional centres than any other freight and parcel solutions provider in Canada. Nationally, provincially and regionally, our customers can count on best-in-class service and support from Purolator, wherever they are. We deliver services and solutions critical to Canada’s busiest urban centres. We deliver promises. The promises our customers make to their customers. From timely, dependable package delivery to integrated distribution solutions, we are well-equipped with the size, experience and expertise to meet the sophisticated, high-volume demands of our customers and deliver their promises.
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Driver didnt keave a slip. Received a call saying I had a package. Accidentally deleted the message. Went into the store with my Id and address. Was told they cant fo anything if I dont have the shipping number. I said please search by address. Woman said no, she cant. I asked why? She said its the way things are done there. I said maybe its time for a change. She said nope. Itll never happen. I said its 2018 and the resistance to using technology seems silly. Stupid company + stupid policies
I have had the exact same issue every time I expect a delivery from Purolator. a delivery never comes to my place of residence, the say that they did come, I cannot reach anyone at the local office as there is no way to do so without driving there, and the entire experience is frustrating, inconvenient and completely unprofessional. This company needs a HUGE wake up call. Unacceptable.
This is the most unprofessional organization I’ve ever delt with! Three days in a row the driver stated he “attempted delivery”, while knowing I was here all day, I went and looked at the cameras surrounding our entire compound, not once did they show up! This was after 3 phone calls explaining the location, just to be sure it was clear for the driver. After everything, I ended up being the one to pick up the package!! Good thing extra money was paid to get it right away!
Twice now, they tried to deliver and I wasnt home. I saw a phone message when I got home telling me they would try again on the next business day. Then next day I get an automated phone call telling me it has to be picked up at their office -- on the very edge of the city. I dont have a car, and damned if Im going to spend $25 on cab fare to pick up something I paid $10 for!
Constantly having issues with this company, I have called and left directions to me very easy to find address 3times. I have no control on who delivers me Parcels. The whole lot of them should get fired.
