Book with Enterprise Rent-A-Car to access thousands of airport and St Catharines car rental locations near you. If you are traveling in ON or abroad you can rent a car from Enterprise in over 30 countries around the world. Everything we do, we do with our Standard of Care backed by 65 years in business and exceptional customer service. Enjoy easy booking online or through the Enterprise app. Start your rental car reservation with Enterprise today!more...See more text
Had family coming from out west so I needed a 7 passenger vehicle. I went in person to the Ontario street location and reserved a Durango, an agent named Brock entered my name and the dates required. He said I could pick it up at 5pm the night before. My wife called a few days ahead to confirm the reservation and was told everything was a go. The night before,I arrived to pick up the vehicle and was told that there was no record of my reservation and they had no vehicles.
I called the Ontario Street Enterprise franchise to inquire about a vehicle today around 2:30 pm. I was greeted with a heavy sigh, and then when I was given a price on a rental , I heard him having a conversation with someone in his cubicle. When I asked him if he was talking to me , he said no, someone had asked him a question. He proceeded to speak with the person in his cubicle rather than me. Needless to say I hung up and called Discount. You lost a guaranteed customer Adam.
Awful. Had a car scheduled to pick us up at home. Called enterprise early to schedule a time and they then told us to call closer to when we were ready. We called no problem. An hour later we called back to find the driver had to drop someone off in Stoney creek first. No one told us this. Then over an hour and a half from call still no pick up. I had a family dinner to be at in Toronto and now am going to be stuck in traffic. Whoever answered phone explained it's a fast moving business and made us feel completely unimportant. I would never recommend enterprise to anyone after this.
